I want to take the time to give feedback on your customer service agent, Shalom Even.
Going to Israel has been a dream of mine for years and years.Â I have never booked a tour by myself, and was planning on traveling by myself.Â I called and got info from many different tour agencies.Â Honestly itâ€™s all about the same price for about the same length at about the same sites in Israel.
So how would one travel group stand out?Â How could I choose?Â Many companies called me back and emailed me.Â The difference, and the reason I chose you, is Shalom Even.Â He was warm, personal, casual, helpful- he talked about the different tours, asked questions about me to get a good fit, assured me (since Iâ€™m on the budget) the lower hotel class will be just fine, encouraged me to continue looking for a friend to share my room and said heâ€™d make the adjustments, and didnâ€™t push me in a sales type of way.Â He just said to â€˜call meâ€™!Â And when I was ready, I did.Â Later, I did find a girlfriend to share the September 2015 trip and he has made the adjustments.
Not often do you deal with a customer service agent and then wish you could share a glass of wine at that winery Iâ€™ll visit, or be friends with going forward!Â I seriously wish I could hang out with Shalom.Â And Iâ€™m sure he gives the same attention to all his customers.
Even after booking the trip (and getting my money) Shalom responds to my emails right away.Â I donâ€™t want his heart and great service to go unnoticed by his employer.Â I hope all promotions and raises and opportunities come his way.Â He is a great voice for travel in Israel.Â Thank you.
Tacoma, WA, USA